4R Technologies
  • Home
  • About Us
      • Our History
      • 4R Mantra
      • Security and Compliance
      • News
  • Why South Africa
  • Contact Info
  • Careers
      • Recruitment Steps
  • Covid-19

Business Process Outsourcing

4R's

Right People  |  Right Process  |  Right Technology  |  Right Result

“Life favors the specific task and punishes the vague wish”- Tim Ferriss

Consider Cape Town, South Africa!

Who we are

4R Technologies South Africa offers Business Process Outsourcing Services to the United States and United Kingdom.  By choosing South Africa, companies have access to a large, skilled accent neutral English-speaking talent pool with a strong cultural affinity to the USA and UK. Time zones are favourable as they provide same time and after hours service offering options. South Africa boasts first-world connectivity and infrastructure that provides a truly robust and enabling environment.

why south africa

Favourable exchange rates and government BPO industry incentives result in FTE costs 40-50% lower than in the USA.  Delivery of quality customer interaction services, South Africa also offers strong capabilities in providing technology-based solutions and billings collection.

South Africa offers cost-efficiency and the capability to deliver at speed in one value proposition; this is our strength.  Combining local expertise with global resources 4R is a leading destination for business process outsourcing.

why 4r

In business more than 18 years, we understand the challenges of finding professional marketing people, IT professionals and skilled collections staff with the depth of experience needed.

We work closely with our clients to define project scope so that talent can be appropriately matched by skills and length of time needed. We DELIVER – on time and with quality outcomes.

1999

Launch Date

370 000

SA Talent Pool Annually

30%

Administrative Costs

40-50%

Offshoring Cost Saving

Marketing Specialists

4R Digital

Our professional team customize digital campaigns that focus on engaging audiences and creating an integrated digital experience.

  • Social Media Marketing: Harness the power of Social Media Marketing. We will not only create and manage your social media presence but also increase your Likes, Tweets & Followers while driving traffic to your website
  • Content Marketing: "Content marketing is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to attract and retain a clearly defined audience — and, ultimately, to drive profitable customer action."
  • Graphic Design: Elevate your brand narrative by telling the correct visual stories. Our multi-disciplinary creative team delivers on brand collateral for digital platforms.
  • Web Design & Development: Need a fresh, new website to maximize your online presence? We create user friendly responsive websites that adapt to various device screens, whether it be computer, tablet or phone.
  • SEO services: Improve your website's Google ranking through our organic Search Engine Optimization services.

Software Development

Rapid and reliable software development, on time, right first time, and within budget! 4R is technology focused and assists top companies in the delivery of customised software solutions that differentiate them in the marketplace. With offices in the hub of Silicon Cape, Cape Town, South Africa, 4R provides superior software services tailor-made to your business specifications in order to best serve your business needs.  Our solutions enable our clients to meet the rapidly changing demands of their businesses, and to remain competitive cost effectively.

  • Data Analytics
  • Data Administration
  • Systems Integration
  • Custom Development
  • Mobile Development
  • Agile methodology
  • Knowledge base

Healthcare Revenue Cycle Management

Our premium staff are highly skilled and many have managerial experience. They have been leaders of special projects and initiatives and demonstrate a clear interest in “supporting our clients.”  They are qualified have worked in the collections industry – primarily in healthcare and banking – for at least 10 years. They speak articulately to inventory controls, productivity measures, and specific customer issues that were resolved. References are checked, security measures taken and they are very well trained.

  • ONLY assigned non-patient activities
  • Paid not posted 
  • Claims not available for auto statusing
  • Denied-patient not eligible
  • Denied-lack of coordination of benefits
  • Denied-DOB inconsistent with DOS
  • AutoStatus throughput reports

TOP REASONS FOR TALENT OUTSOURCING

South Africa is a leading destination for Marketing and IT professionals. With highly competitive costs, quality, and English as the native language, learn why 4R can be the solution for your organization’s needs. Positions most often requested include Digital Marketing, Design, SQL DBA, .Net Developer, Software Testing, and Business Analysts.
Communication

Say "goodbye' to language barriers and confusion. South Africans are native English speakers with a neutral accent. Many have or are pursuing advanced degrees, so their industry and technical knowledge is advanced.

Opportunity

With significant investment incentives to reduce cost, over 370,000 resources added to the talent pool annually, and a robust enabling environment with first world connectivity and infrastructure, you and your team will have access to the best resources possible.

Shared Work Hours

South Africa's work hours overlap with most of USA's & UK's work day. This advantage means your team can work together in real-time.

Most Affordable

Due to a lower cost of living and favourable exchange rates, outsourcing to South Africa results in 40-50% cost saving in the United States and United Kingdom on average.

Shared Culture

The United States, United Kingdom and South Africa have a shared cultural affinity. You will receive the same, or better, work ethic and value from your developers here that you would see from your employees locally.

World-Class Talent

Work with highly competent, experienced and skilled people with a proven track record of quality results and on time delivery.

Hiring Good People using Sophisticated e-Recruitment Systems

<30

first 30 days
  • Job Descriptions
  • Online Advertising
  • Search Process
  • Screening Process
  • Collections Scorecard
  • Define Experience
  • Define Interests

31-60

31-60 days
  • Shortlists
  • Interviews 
  • Orientation
  • "A day in the life"
  • Job Performance Metrics
  • Further Interviews
  • Introductions

>60

61-75 days
  • Reference Checks
  • Drug Screening (If required)
  • Criminal Checks (If required)
  • Formal Offers
  • Formal Hire
  • HR Integration
  • Start

The Value of a Blended Staffing Model for US Hospitals (Case Study)

Reducing Administrative Costs

U.S. hospitals, when compared to other non-third world countries, have the highest administrative costs (averaging 25% of total spending) and our current model of care does not indicate a significant change in the next 5-10 years.

Within the business office area of revenue cycle this translates into a demand for hyperspecialization to ensure the correct skills sets are focused on the correct activities in order to maximize billing and collections while maintaining process efficiency.

Nonpatient Facing Activities are Performed

Offshore staff are used to assist with nonpatient facing activities where there are:

  Defined and frequent points of communication with US based staff
  Clear processes and protocols on how each account is to be handled
  Metrics to gauge performance including productivity, quality and account resolution

And the highest level of security is maintained both with our systems and with our people.

Contact Info

P.O. Box 4844

Tygervalley, 7536

Cape Town, Western Cape

South Africa

E-mail: info@4rtechnologies.co.za

4R Technologies © 2022 Privacy Policy